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Privacy Policy

Privacy Policy

This Privacy Policy explains how Cycle Fix Hub processes personal data when users visit the website, make a service inquiry, book workshop time, or use our bicycle servicing and repair services.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
Privacy Contact

Contact Information

Privacy email
help@beekioskengine.click
Privacy phone
+46 70 578 13 77
Postal address
Lundavägen 47, 21219 Malmo
Privacy contact
Contact Page

Use the contact details below for privacy questions, rights requests, or policy-related correspondence.

Processing purpose

How We Use Data

We use personal data to respond to service inquiries, manage bookings, receive and inspect bicycles, prepare quotes, carry out repairs and adjustments, record inspection findings, provide collection summaries, process payments, maintain business records, operate and secure the website, and meet legal or accounting obligations. We may also use limited technical data to troubleshoot issues and improve site functionality.

Processing is limited to workshop operations, website administration, and legal compliance.
Sharing partners

Service Providers

We may share personal data with service providers that support website hosting, communications, record management, payment processing, or other operational functions. These parties are expected to handle data under appropriate confidentiality and security obligations and may use it only for the services they provide to us.

Operational service providers receive only the data needed to perform their role.
Legal basis

Legal Disclosure

We may disclose personal data to public authorities, courts, or other parties when required to comply with legal obligations, respond to lawful requests, protect rights, or support the handling of a dispute or investigation. Any disclosure is limited to what is necessary for the relevant purpose.

Disclosure may be required where law, regulation, or a valid order applies.
GDPR

GDPR Overview

Where GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for workshop administration, website operation, and related communication.

Because Cycle Fix Hub operates in Sweden and serves users in the European Economic Area, GDPR applies where our processing falls within its scope.

EU compliance references
RegulationGeneral Data Protection Regulation (GDPR) - EUR-Lex
Supervisory AuthorityIntegritetsskyddsmyndigheten (IMY)
This section is intended for users protected by the GDPR.
GDPR-aware handling

GDPR Rights

Where the GDPR applies, users may have rights to access, rectify, erase, restrict, or object to processing, and to receive certain data in a portable format. Consent-based processing may be withdrawn without affecting earlier lawful processing. Some requests may be limited where retention or disclosure is required by law or necessary for the handling of a service record.

GDPR rights are handled in line with applicable legal requirements.
01 · Collection

Data We Collect

We may process contact details, service inquiry content, bicycle intake information, inspection notes, quote and approval records, collection and service summary details, payment-related records, and basic technical data such as device and browser information. Where a user submits a form or books a workshop visit, we also process the information needed to manage the request and complete the service process.

The data we collect depends on the service request and the way the site is used.
02 · Sources

Sources of Data

We receive personal data directly from users when they contact us, request service, book an appointment, or bring in a bicycle for inspection or repair. We also collect information generated during the service process, such as intake notes, inspection findings, work summaries, and payment records. Some technical data is collected automatically when the website is used.

Information is obtained from users, workshop interactions, and limited technical logs.
03 · Cookies

Types of Cookies

The site may use essential cookies needed for basic operation, preference cookies that remember selected settings, and limited analytics cookies that help us understand site performance. Cookies may be session-based or persistent depending on their function. We do not use cookies to collect more information than is reasonably needed for the stated purpose.

We use cookies only for limited operational and analytical purposes.
04 · Controls

Cookie Controls

Users may limit or delete cookies through their browser settings. If the browser blocks certain cookies, some site functions may not work as intended, including form handling or preference storage. Where a cookie notice or settings tool is provided, users can use it to manage non-essential cookies.

Cookie choices can be adjusted through browser settings and, where available, site controls.
User Rights

Your Rights

Users may have rights to be informed about processing, access their data, request correction, ask for deletion in appropriate cases, object to certain processing, and request restriction or portability where applicable. These rights are not absolute and may be limited by legal duties, security needs, or the need to keep accurate workshop records.

Available rights depend on the legal basis and the nature of the processing.
Requests

How to Make a Request

To exercise a privacy right, a user should provide enough information for us to identify the relevant record and understand the request. We may ask for additional details to verify identity or to clarify the scope of the request. If a request cannot be fully granted, we will explain the reason where the law requires us to do so.

Requests are reviewed before action is taken to confirm identity and scope.
Data Retention

Data Retention

We retain personal data for the period needed to manage inquiries, complete workshop services, maintain service records, meet legal obligations, and resolve disputes. When data is no longer needed, it is deleted, anonymized, or archived in a restricted form if retention is still required by law or for legitimate business recordkeeping.

Records are kept only for as long as needed for service, legal, and accounting purposes.
Policy Updates

Policy Updates

If this policy is updated, the revised version will apply from the stated effective date. We may provide notice of material changes through the website or by other appropriate communication methods when the change affects how personal data is handled.

We may revise this policy when our processing practices or legal obligations change.